General
What if I don't have any site associations?
If you don't have any site associations, the only option available in the schedule display is "Absent". If you expect to see a site association: Confirm that you have selected the correct date. Follow the procedures for notifying the appropriate ...
How do I update my profile information?
You can manage your profile settings, including personal information, contact details, and notification preferences, in the Profile section of Settings. 1. Click on the name in the top-right corner to open the dropdown menu, then select User Profile. ...
Why can’t I change my email address in my profile?
The email address is used for creating an account and signing in. For security reasons, users cannot change their email address. If you need to update your email, please contact your organization’s administrator.
How do I sign out?
You can sign out by clicking the "Sign Out" option in the Profile section. This will return you to the sign-in page.
What if I forget my password?
In case of a forgotten password, you can reset it by sending a one-time password to your email or phone. 1. Click on "Forgot Password." 2. Enter the email to reset the password. 3. Receive verification code. 4. Input the verification code and the new ...
How to best report an issue?
To help our team quickly understand and resolve your issue, please include following details on the ticket creation page: 1. Feature: Select from the dropdown menu on the ticket creation page. 2. Priority: Select from the dropdown menu on ticket ...
How do I get started as a new user?
1. Account Setup – Your admin will create your account. 2. Email Invitation – You’ll receive an email with a one-time password (OTP). 3. First Sign-In – Use the OTP to sign in and create a permanent password. 4. Enable MFA – Set up multi-factor ...