General
I forgot my password. How do I reset it?
If you have forgotten your password, please follow the steps outlined below to reset it: Navigate to the Coordinator sign in page using this link: https://coordinator.prod.cambianservices.ca/ You will need to enter your organization ID to access the ...
How do I sign up for a Cambian Coordinator account?
Coordinator account sign-up Users cannot sign up for a Coordinator account on their own. An organization administration must first add you as a user which will trigger a sign-up invitation email with instructions for accessing Coordinator. If you ...
How do I use an authenticator app?
What is an authenticator app? An authenticator app is a mobile application that allows you to generate a time-based One-Time Password (OTP) that is used when signing into your account. This allows for two-factor authentication which improves account ...
How do I update my profile information?
You can manage your profile settings, including personal information, contact details, and notification preferences, in the Profile section of Settings. 1. Click on the name in the top-right corner to open the dropdown menu, then select User Profile. ...
Why can’t I change my email address in my profile?
The email address is used for creating an account and signing in. For security reasons, users cannot change their email address. If you need to update your email, please contact your organization’s administrator.
How do I sign out?
You can sign out by clicking the "Sign Out" option in the Profile section. This will return you to the sign-in page.
How to best report an issue?
To help our team quickly understand and resolve your issue, please include following details on the ticket creation page: 1. Feature: Select from the dropdown menu on the ticket creation page. 2. Priority: Select from the dropdown menu on ticket ...