How to best report an issue?

How to best report an issue?

To help our team quickly understand and resolve your issue, please include following details on the ticket creation page:

1. Feature: Select from the dropdown menu on the ticket creation page.
2. Priority: Select from the dropdown menu on ticket creation page. Priority explanation:
  1. Critical impact – no useful work can be done by users (data loss, crashes, and severe performance problem and/or resource usage)
  2. Significant impact – some useful work can be done but key features required by most users are missing.
  3. Limited impact – useful work can be done but some features required by a small subset of users are missing.
  4. Minimal impact – useful work can be done.
  5. No impact.
3. Description:
Use the points below to provide a clear and detailed description of the issue:
  1. The issue: Describe what you were trying to do and what actually happened.
  2. Steps to reproduce: List out the steps you took before the issue occurred.
  3. Expected vs actual behaviour: Tell us what you expected to happen and what actually happened. This helps us understand the gap.
  4. Details of the environment: browser, device, operation system, environment...
  5. Error message: Copy and paste the exact error message, or describe it as clearly as possible.
  6. Additional context: Any additional information that might help diagnose the issue.
4. Screenshots: Upload the screenshots on the ticket creation page. This is especially helpful if there’s an error message or visual issue.

Below is a template you can copy and paste this into the Description field when creating a ticket:
The issue:
<Describe what you were trying to do and what actually happened>
Steps to reproduce:
1.
2.
3.
Expected vs actual behaviour:
<Describe what you expected to happen and what actually happened>
Details about of the environment:
Browser: Chrome, Safari, Edge, …
Device: Laptop, iPhone, …
Operating System: Windows, Mac, iOS, Android, ...
Environment: production, testing, …
Error message:
<Copy and paste the exact error message, or describe it as clearly as possible>
Additional context
<Provide any additional information that might help diagnose the issue>



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