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How do I sign in?
If you have an existing account, you can sign in using your email address and password. If you do not have an account, you'll need to contact your organization's administrator to create one for you.
How do I get started as a new user?
1. Account Setup – Your admin will create your account. 2. Email Invitation – You’ll receive an email with a one-time password (OTP). 3. First Sign-In – Use the OTP to sign in and create a permanent password. 4. Enable MFA – Set up multi-factor ...
How to best report an issue?
To help our team quickly understand and resolve your issue, please include following details on the ticket creation page: 1. Feature: Select from the dropdown menu on the ticket creation page. 2. Priority: Select from the dropdown menu on ticket ...
Why can’t I change my email address in my profile?
The email address is used for creating an account and signing in. For security reasons, users cannot change their email address. If you need to update your email, please contact your organization’s administrator.
What are Caseloads?
Caseloads display a list of individual encounters that require follow-up, where the provider is the currently signed-in user. These encounters represent the latest encounter in their respective episodes of care, meaning each belongs to a different ...